Veterinary Client Services Specialist

Suveto; Trophy Club (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Health/dental/vision insurance

Pet care discounts

401K with a true match up to 4%

Stock ownership plan/VSOP

Job summary

VO Vets in Trophy Club, TX is seeking a friendly Customer Service Representative to greet clients, manage the front desk, schedule rechecks, and assist with owner communications in a busy AAHA-accredited veterinary hospital.

As a central point of contact, you will handle client questions, discuss payment options, maintain medical records, and support doctors and staff. A High School diploma and 1 year in a customer service role are required; EZVet experience is a plus.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year working within a customer service environment is required.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Experience with EZVet is a PLUS!!
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Responsibilities

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Oversee the clinic flow.
• Manage and assist client in the euthanasia paperwork process.
• Discuss payment choices with clients.
• Process Daily Estimate Report (Out Window CSR).
• Assist with daily administrative duties such as printing schedules, pulling charts, filing, emailing medical records, distributing daily mail and purging charts in system.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• May require mentoring or overseeing students from various educational programs.
• Perform other job duties as assigned.

Skills

Customer service

Communication skills

Multitasking

Team player

EZVet experience

Education

High School Diploma

Tools

EZVet

Job description

VO Vets in Trophy Club, TX is seeking a friendly Customer Service Representative to greet clients, manage the front desk, schedule rechecks, and assist with owner communications in a busy AAHA-accredited veterinary hospital.

As a central point of contact, you will handle client questions, discuss payment options, maintain medical records, and support doctors and staff. A High School diploma and 1 year in a customer service role are required; EZVet experience is a plus.