Veterinary Receptionist

VCA Animal Hospitals; Tulsa (OK); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

401(k) plan

Pet discounts

Job summary

VCA Woodland Central Animal Hospital in Tulsa is seeking a full-time Client Service Representative. Experience is preferred but not required. You will be the face of our clinic, handling front desk operations, scheduling, and client communication to ensure exceptional service for pets and their owners.

We value a friendly, professional demeanor, strong multitasking, and teamwork as you support veterinarians, technicians, and staff in a fast-paced environment.

Qualifications

• Strong communication and interpersonal skills with a client-focused approach.
• Ability to multitask effectively in a high-volume, fast-paced environment.
• Excellent attendance, punctuality, and reliability.
• Calm, professional demeanor during busy or stressful situations.
• Positive attitude and teamwork commitment.
• Collaborate effectively with veterinarians, technicians, assistants, kennel staff, and fellow Client Service Representatives.
• Prior veterinary or animal-related experience is preferred.

Responsibilities

• Manage multiple phone lines and schedule appointments efficiently.
• Maintain smooth front desk operations and provide administrative support to veterinarians and technicians.
• Provide exceptional client service and build trust with clients and their pets.
• Collaborate with the veterinary team to meet client needs.

Skills

Communication

Multitasking

Customer service

Teamwork

Professionalism

Veterinary familiarity

Front desk experience

Job description

We are looking for a full time Client Service Representative to join our team. Experience is preferred but not required.

At VCA Woodland Central Animal Hospital, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Our hospital has been serving the Tulsa community for over 45 plus years. We are AHAA accredited and believe in providing the best care to our patients. We have a unique culture in our hospital that values each person’s individual skill and personality. There’s something special about you and we are excited to learn more.

As the face of VCA, the Client Service Representative plays a vital role in creating a welcoming experience for clients and their pets while building trust and confidence in our veterinary team. We are seeking a compassionate, organized, and dependable individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

In this role, you will manage multiple phone lines, schedule appointments efficiently, maintain smooth front desk operations, and provide administrative support to veterinarians and technicians. Success in this position requires strong multitasking abilities, excellent communication skills, and the ability to remain calm, friendly, and professional under pressure.

Qualified candidates will possess:

• Strong communication and interpersonal skills with a client-focused approach.
• The ability to multitask effectively in a high-volume, fast-paced environment.
• Excellent attendance, punctuality, and reliability.
• A calm, professional demeanor during busy or stressful situations.
• A positive attitude and a strong commitment to teamwork.
• The ability to collaborate effectively with veterinarians, technicians, assistants, kennel staff, and fellow Client Service Representatives.
• Prior veterinary or animal-related experience is preferred.

The ideal candidate:

• Loves working with people and building lasting relationships.
• Communicates with professionalism, empathy, and compassion.
• Enjoys staying busy and continuously learning.
• Is adaptable, organized, and motivated to contribute to a supportive team environment.
• Finds fulfillment in being part of something bigger than a traditional front desk role.

If you are energized by a dynamic workplace, dedicated to outstanding client service, and passionate about helping both people and pets, we would love to hear from you.

Applicants must be 18 years of age or older.

Benefits

We offer competitive compensation and a comprehensive benefits package for full-time employees, including:

• Medical, dental, and vision insurance
• Paid vacation
• 401(k) retirement plan
• Generous personal pet care discounts
• And more
• We offer competitive compensation ($16.00-$18.00 dependant on experience)

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com