Pet Hospital Front Desk & Client Care Specialist

VCA Animal Hospitals; California (MO); On-site; USD 21,000 - 26,000; Full time

Job summary

VCA Animal Hospitals is seeking a friendly Receptionist to greet clients and their pets, coordinate client services, and act as a goodwill ambassador for the hospital. You will work in the front office, manage appointments, and assist with basic client education and fee discussions.

The role requires a high school diploma, excellent communication, cash handling, and the ability to multitask under pressure. Prior experience in public settings or a veterinary office is a plus.

Qualifications

• High School Diploma or equivalent required.
• Experience working with the public in service industries preferred.
• Experience in a veterinary hospital or doctor's office is a plus.

Responsibilities

• Greet clients and their pets and coordinate front desk activities.
• Answer phones, schedule appointments, and manage calendar entries.
• Maintain charts and computer records for clients and patients.
• Assist with pharmacy and retail product transactions.
• Support marketing initiatives and hospital housekeeping tasks.
• Handle financial transactions and collect payments accurately.

Skills

Excellent client service

Excellent phone skills

People-oriented

Excellent communication

Team player

Well groomed

Detail oriented

Ability to take direction

Ability to handle money

Multi-tasking under pressure

Education

High School Diploma

Job description

VCA Animal Hospitals is seeking a friendly Receptionist to greet clients and their pets, coordinate client services, and act as a goodwill ambassador for the hospital. You will work in the front office, manage appointments, and assist with basic client education and fee discussions.

The role requires a high school diploma, excellent communication, cash handling, and the ability to multitask under pressure. Prior experience in public settings or a veterinary office is a plus.