Veterinary Receptionist

Marsveterinary; Tulsa, Northern (OK, KY); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

401(k) retirement plan

Generous employee pet discounts

Job summary

VCA Woodland Central Animal Hospital in Tulsa is seeking a full-time Client Service Representative to join our team. Experience is preferred but not required.

The role entails managing phone lines, scheduling appointments, and providing administrative support in a fast-paced environment, while delivering exceptional customer service to clients and their pets. We offer a competitive compensation package with benefits, and an on-site work setting within a long-standing AHAA-accredited hospital

Qualifications

• Honest, reliable individual with strong communication skills.
• Ability to multitask in a fast-paced front desk environment.
• Punctuality and regular attendance are essential.
• Calm, professional demeanor during busy periods.
• Team player with a client-focused mindset.
• Prior veterinary or animal-related experience preferred.

Responsibilities

• Manage multiple phone lines and schedule appointments efficiently.
• Maintain smooth front desk operations and provide administrative support to veterinarians/techs.
• Deliver exceptional customer service to clients and their pets.
• Collaborate with veterinarians, technicians, and support staff to ensure a positive client experience.

Skills

Interpersonal skills

Multitasking

Attendance & reliability

Calm under pressure

Teamwork

Collaboration with veterinary team

Customer service experience

Job description

We are looking for a full time Client Service Representative to join our team. Experience is preferred but not required.

At VCA Woodland Central Animal Hospital, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Our hospital has been serving the Tulsa community for over 45 plus years. We are AHAA accredited and believe in providing the best care to our patients. We have a unique culture in our hospital that values each person’s individual skill and personality. There’s something special about you and we are excited to learn more.

As the face of VCA, the Client Service Representative plays a vital role in creating a welcoming experience for clients and their pets while building trust and confidence in our veterinary team. We are seeking a compassionate, organized, and dependable individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

In this role, you will manage multiple phone lines, schedule appointments efficiently, maintain smooth front desk operations, and provide administrative support to veterinarians and technicians. Success in this position requires strong multitasking abilities, excellent communication skills, and the ability to remain calm, friendly, and professional under pressure.

Qualified candidates will possess:

• Strong communication and interpersonal skills with a client‑focused approach.

• The ability to multitask effectively in a high‑volume, fast‑paced environment.

• Excellent attendance, punctuality, and reliability.

• A calm, professional demeanor during busy or stressful situations.

• A positive attitude and a strong commitment to teamwork.

• The ability to collaborate effectively with veterinarians, technicians, assistants, kennel staff, and fellow Client Service Representatives.

• Prior veterinary or animal‑related experience is preferred.

The ideal candidate:

• Loves working with people and building lasting relationships.

• Communicates with professionalism, empathy, and compassion.

• Enjoys staying busy and continuously learning.

• Is adaptable, organized, and motivated to contribute to a supportive team environment.

• Finds fulfillment in being part of something bigger than a traditional front desk role.

If you are energized by a dynamic workplace, dedicated to outstanding client service, and passionate about helping both people and pets, we would love to hear from you.

Applicants must be 18 years of age or older.

Benefits

We offer competitive compensation and a comprehensive benefits package for full-time employees, including:

• Medical, dental, and vision insurance

• Paid vacation

• 401(k) retirement plan

• Generous personal pet care discounts

• And more

• We offer competitive compensation ($16.00-$18.00 dependant on experience)

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com