Veterinary Client Care Specialist

AmeriVet Veterinary Partners; Philadelphia (Philadelphia County); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Mental health resources

Paid time off

Job summary

AmeriVet Veterinary Partners is seeking a friendly Front Desk Receptionist to support busy veterinary front desk operations. You will handle client inquiries, schedule appointments, and help educate pet owners on care plans and discharge instructions in a fast-paced clinic.

The role requires at least 3 years of customer service experience, strong office skills, and the ability to work with veterinary terminology while maintaining a calm, professional environment for clients and patients.

Qualifications

• High school diploma or equivalent required.
• 3+ years in customer service.
• Experience with basic office functions in busy environment.
• Prior experience in animal-related industry preferred.

Responsibilities

• Answer client inquiries about services and costs.
• Educate clients on discharge instructions.
• Explain and collect deposits and payments.
• Schedule appointments and manage front desk workload.
• Maintain and verify medical records and notes.
• Engage with clients in a professional manner.

Skills

Customer service

Cash handling

Scheduling

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Docs/Sheets

Vet software

Job description

AmeriVet Veterinary Partners is seeking a friendly Front Desk Receptionist to support busy veterinary front desk operations. You will handle client inquiries, schedule appointments, and help educate pet owners on care plans and discharge instructions in a fast-paced clinic.

The role requires at least 3 years of customer service experience, strong office skills, and the ability to work with veterinary terminology while maintaining a calm, professional environment for clients and patients.