Veterinary Client Services Specialist

Destination Pet, LLC; Scottsdale (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401K

Discounted Pet Insurance

DailyPay

Job summary

Destination Pet LLC in Scottsdale, AZ is seeking a Customer Service Representative (CSR) to set the tone for our hospital’s commitment to excellence. You will welcome clients, answer calls and emails, and coordinate appointments with warmth and professionalism.

You will handle payments, maintain accurate records, collaborate with veterinarians, and help protect client confidentiality while delivering service excellence.

Qualifications

• Previous experience in a client service role (veterinary or healthcare preferred).
• Exceptional communication, interpersonal, and organizational skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficiency with computers and, ideally, practice management software.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and empathy.
• Answer phone calls and emails promptly while providing accurate information.
• Manage appointment scheduling and maintain efficient client flow.
• Process payments and maintain precise client and patient records.
• Collaborate closely with veterinarians and medical staff to support patient care.
• Handle client concerns with discretion, understanding, and problem-solving skills.
• Uphold our hospital’s standards for client confidentiality and service excellence.
• Other duties as assigned.

Skills

Communication

Interpersonal skills

Organizational skills

Attention to detail

Multitasking

Computers

Practice management software

Professional appearance

Tools

Practice management software

Job description

Destination Pet LLC in Scottsdale, AZ is seeking a Customer Service Representative (CSR) to set the tone for our hospital’s commitment to excellence. You will welcome clients, answer calls and emails, and coordinate appointments with warmth and professionalism.

You will handle payments, maintain accurate records, collaborate with veterinarians, and help protect client confidentiality while delivering service excellence.