Veterinary Front Desk Specialist & Client Care

Mission Pet Health; Scottsdale (AZ); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee Assistance Program

401k retirement options

Life insurance

Disability coverage

Discounted pet care

Discount platform access

Teladoc access

Educational assistance

Job summary

Mission Pet Health in Scottsdale seeks a friendly, organized Receptionist to be the Director of First Impressions. You will manage a multi-line phone system, greet clients with warmth, and ensure every interaction reflects compassionate care.

You will coordinate appointments, maintain medical records, and handle financial transactions to keep the hospital running smoothly. Some weekends/holidays are required to support patient care and team coverage.

Qualifications

• Passion for excellent customer service and care for animals.
• Excellent communication and ability to stay calm under pressure.
• Strong organizational and multitasking skills in a fast-paced environment.
• Collaborative mindset with ability to work independently if needed.
• Experience with veterinary software preferred; weekends/holidays may be required.

Responsibilities

• Manage a multi-line phone system and greet clients warmly.
• Coordinate appointments and maintain accurate medical records.
• Handle financial transactions and keep the hospital running smoothly.
• Educate clients on pet wellness and hospital services when appropriate.
• Provide a compassionate, empathetic presence to clients and pets.

Skills

Customer service

Communication

Organizational skills

Teamwork

Veterinary software

Flexible schedule

Tools

Veterinary software

Job description

Mission Pet Health in Scottsdale seeks a friendly, organized Receptionist to be the Director of First Impressions. You will manage a multi-line phone system, greet clients with warmth, and ensure every interaction reflects compassionate care.

You will coordinate appointments, maintain medical records, and handle financial transactions to keep the hospital running smoothly. Some weekends/holidays are required to support patient care and team coverage.