Veterinary CSR Lead: Inspire Team & Client Care

188490 White Mountain Animal Hospital; Arizona; On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

Mental health resources

401(k) matching

Student loan assistance

Generous paid time off

Job summary

White Mountain Animal Hospital in Arizona seeks a Veterinary CSR Team Lead to manage and mentor our client service representatives. This is not an entry-level role; veterinary hospital experience and leadership ability are required to thrive in a fast-paced setting.

You will supervise scheduling, phone handling, and client communications, while partnering with doctors and technicians to ensure smooth hospital operations and exceptional patient care.

Qualifications

• Prior experience in a veterinary hospital is required.
• Leadership or supervisory experience is preferred.
• Ability to stay calm under pressure and multitask with a positive attitude.
• Strong people skills and a passion for pets and clients.

Responsibilities

• Lead and mentor the CSR team.
• Deliver exceptional service to clients and their pets.
• Manage appointments, phones, and client communications.
• Navigate veterinary software and medical terminology with confidence.
• Partner with doctors and technicians to keep the hospital running smoothly.
• Foster a positive, drama-free workplace.

Skills

Veterinary hospital experience

Leadership / supervisory experience

Customer service excellence

Multitasking under pressure

Communication skills

Tools

Veterinary software

Job description

White Mountain Animal Hospital in Arizona seeks a Veterinary CSR Team Lead to manage and mentor our client service representatives. This is not an entry-level role; veterinary hospital experience and leadership ability are required to thrive in a fast-paced setting.

You will supervise scheduling, phone handling, and client communications, while partnering with doctors and technicians to ensure smooth hospital operations and exceptional patient care.