Pet Care Client Services Specialist

VCA Animal Hospitals, Inc; O’Fallon (MO); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid vacation

401(k)

Pet discounts

Job summary

VCA Animal Hospitals, Inc. is seeking a personable and professional Client Service Representative to be the face of the practice, greeting clients, answering phones, scheduling appointments, and guiding pets to exam rooms, ensuring a smooth and friendly visit.

The CSR handles payments, explains fees, recommends services, educates clients on general animal care, maintains patient records, and supports hospital operations to help deliver our mission of top priority pet health and outstanding

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring the facility is neat and clean.

Job description

VCA Animal Hospitals, Inc. is seeking a personable and professional Client Service Representative to be the face of the practice, greeting clients, answering phones, scheduling appointments, and guiding pets to exam rooms, ensuring a smooth and friendly visit.

The CSR handles payments, explains fees, recommends services, educates clients on general animal care, maintains patient records, and supports hospital operations to help deliver our mission of top priority pet health and outstanding