Veterinary Client Care Specialist

Destination Pet, LLC; Arlington (IN); Hybrid; USD 18,000 - 21,000; Part time

Benefits offered by this job

Telehealth

401k

Pet Insurance

Job summary

Destination Pet, LLC's BrownDog Lodge Veterinary Clinic is seeking a Client Service Representative to greet clients, coordinate appointments, and handle front-desk duties with warmth and professionalism.

The CSR will manage calls and emails, process payments, maintain records, support veterinarians, and uphold patient confidentiality. Benefits include telehealth options, a 401(k), and pet insurance; shifts are three days per week with alternating Saturdays.

Qualifications

• Previous experience in a client service role (veterinary or healthcare preferred).
• Exceptional communication, interpersonal, and organizational skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficiency with computers and, ideally, practice management software.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and empathy.
• Answer phone calls and emails promptly while providing accurate information.
• Manage appointment scheduling and maintain efficient client flow.
• Process payments and maintain precise client and patient records.
• Collaborate closely with veterinarians and medical staff to support patient care.
• Handle client concerns with discretion, understanding, and problem-solving skills.
• Uphold our hospital’s standards for client confidentiality and service excellence.
• Other duties as assigned.

Skills

Client service

Communication

Organization

Multitasking

Tools

Practice management software

Job description

Destination Pet, LLC's BrownDog Lodge Veterinary Clinic is seeking a Client Service Representative to greet clients, coordinate appointments, and handle front-desk duties with warmth and professionalism.

The CSR will manage calls and emails, process payments, maintain records, support veterinarians, and uphold patient confidentiality. Benefits include telehealth options, a 401(k), and pet insurance; shifts are three days per week with alternating Saturdays.