Veterinary Client Care Specialist – Empathetic & Efficient

3M HEALTHCARE; Scottsdale (AZ); On-site; USD 45,846,528 - 54,442,752; Full time

Benefits offered by this job

Full‑time health benefits

401(k) plan

Discounted pet insurance

Job summary

Destination Pet LLC is seeking a Client Service Representative (CSR) in Scottsdale, AZ to deliver warm, professional client service and support patient care in a fast-paced veterinary setting. Responsibilities include greeting clients, handling calls and emails, scheduling, and collaborating with veterinarians.

We offer full-time health benefits, a 401(k) plan, and discounted pet insurance. Pay starts at $16.00–$19.00 per hour, with tips, reporting to the General Manager, and opportunities for

Qualifications

• Client service experience, veterinary or healthcare preferred.
• Excellent communication and organizational skills.
• Detail-oriented with ability to multitask in a fast-paced environment.
• Proficiency with computers and practice management software.
• Professional appearance and compassionate demeanor.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and empathy.
• Answer calls and emails promptly with accurate information.
• Manage appointment scheduling and client flow.
• Process payments and maintain records.
• Collaborate with veterinarians and staff to support patient care.
• Handle client concerns with discretion and problem-solving skills.
• Uphold confidentiality and service standards.

Skills

Client service

Communication

Multitasking

Practice software

Job description

Destination Pet LLC is seeking a Client Service Representative (CSR) in Scottsdale, AZ to deliver warm, professional client service and support patient care in a fast-paced veterinary setting. Responsibilities include greeting clients, handling calls and emails, scheduling, and collaborating with veterinarians.

We offer full-time health benefits, a 401(k) plan, and discounted pet insurance. Pay starts at $16.00–$19.00 per hour, with tips, reporting to the General Manager, and opportunities for