Pet Care Client Services Specialist

VCA Animal Hospitals, Inc; Anchorage (AK); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision

Paid vacation/sick days

401(k)

Employee pet discounts

Zusammenfassung

VCA Animal Hospitals, Inc is seeking an experienced Client Service Representative to join our team at a busy veterinary practice. The CSR will be the friendly face of the hospital, greeting clients and guiding their pets to exam rooms while delivering outstanding service.

The role requires effective communication, appointment scheduling, and the ability to explain services and fees. You will support client education on basic pet care and ensure records are accurate and up-to-date in a clean,

Qualifikationen

• Experience in a fast-paced front-desk or service environment.
• Excellent communication and interpersonal skills with customers.
• Ability to multitask and stay organized in a busy practice setting.

Aufgaben

• Greet clients and their pets; manage check-in/out at the front desk.
• Answer phones, schedule and confirm appointments.
• Place outbound follow-up calls and contact prospective clients.
• Explain services and fees; process payments.
• Assist with product/service recommendations, including prescriptions.
• Educate clients on general pet care and husbandry.
• Maintain medical records, charts, and correspondence.
• Keep the facility clean and organized at all times.

Kenntnisse

Customer service

Communication

Organizational skills

Teamwork

Ausbildung

High school diploma or equivalent

Tools

CRM software

Jobbeschreibung

VCA Animal Hospitals, Inc is seeking an experienced Client Service Representative to join our team at a busy veterinary practice. The CSR will be the friendly face of the hospital, greeting clients and guiding their pets to exam rooms while delivering outstanding service.

The role requires effective communication, appointment scheduling, and the ability to explain services and fees. You will support client education on basic pet care and ensure records are accurate and up-to-date in a clean,