Veterinary Client Services Specialist

Thrive Pet Healthcare; Round Rock (TX); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources (Lyra Health)

Paid parental leave

Pet perks

Free CE courses

Team discounts

Job summary

Animal Care Clinic in Round Rock, TX is seeking a part-time Veterinary Customer Service Representative to be the hospital's first and last impression. You will handle phone calls, emails, texts, and face-to-face inquiries while ensuring thorough, accurate documentation and invoicing.

In this role you will schedule appointments, answer questions about services, educate clients, greet pets and their families, and support a caring team focused on high-quality veterinary care for dogs and cats.

Qualifications

• Experience in customer service, sales, or related fields
• Clinical experience is preferred
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Team player
• Excellent written and verbal communication skills

Responsibilities

• Handle customer inquiries.
• Schedule patient appointments.
• Provide information about services.
• Troubleshoot and resolve client issues and concerns.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of evolving services and products.
• Answering multiple phone lines.
• Greeting and assisting clients and their pets.
• Educate clients.
• Daily routine cleaning

Skills

Customer service

Sales experience

Clinical experience

Rapport with clients

Multitasking

Professional demeanor

Team player

Written and verbal communication

Job description

Animal Care Clinic in Round Rock, TX is seeking a part-time Veterinary Customer Service Representative to be the hospital's first and last impression. You will handle phone calls, emails, texts, and face-to-face inquiries while ensuring thorough, accurate documentation and invoicing.

In this role you will schedule appointments, answer questions about services, educate clients, greet pets and their families, and support a caring team focused on high-quality veterinary care for dogs and cats.