Veterinary Client Experience Specialist

AmeriVet Veterinary Partners; New Milford (CT); On-site; USD 39,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Performance bonuses

401(k) matching

Student loan assistance

Health, dental and vision insurance

Paid time off

Job summary

Valley Veterinary Hospital, in partnership with AmeriVet Veterinary Partners, is seeking a Client Service Representative to be the first and last point of contact for clients and their pets. You’ll manage appointments, answer calls and emails, and ensure seamless communication with our medical team.

You’ll update client records, handle payments, and support a caring, fast-paced practice that emphasizes excellent client experiences and accessible pet care.

Qualifications

• High school diploma or equivalent work experience required.
• Excellent communication skills and a strong desire to provide compassionate, client-focused service.
• Prior customer service experience, preferably in a veterinary or healthcare setting.
• Basic proficiency with technology, including scheduling software and online communication platforms.
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability, including forward booking.
• Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track.
• Greet clients warmly and ensure a positive experience throughout their visit.
• Update client and patient records in our practice management system with accuracy and efficiency.
• Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims.

Skills

Excellent communication

Customer service

Tech-savviness

Organizational skills

Empathy

Education

High school diploma

Tools

Scheduling software

Online communications

Job description

Valley Veterinary Hospital, in partnership with AmeriVet Veterinary Partners, is seeking a Client Service Representative to be the first and last point of contact for clients and their pets. You’ll manage appointments, answer calls and emails, and ensure seamless communication with our medical team.

You’ll update client records, handle payments, and support a caring, fast-paced practice that emphasizes excellent client experiences and accessible pet care.