Veterinary Client Care Specialist

National Veterinary Associates; Houston (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Champions Forest Animal Clinic in Houston, part of National Veterinary Associates, is seeking a Customer Service Representative to be the first contact for clients and to support the medical team in a fast-paced veterinary clinic environment. This role will schedule appointments, manage client communications, process payments, and ensure a welcoming and organized experience for both clients and their pets.

You will greet clients, coordinate with veterinarians and technicians, maintain records,

Qualifications

• Experience in a Veterinary Clinic or animal care setting.
• Knowledge of common veterinary terminology and services.
• Bilingual is a plus - not required.
• Ability to sit and stand for extended periods of time.
• Comfort working around animals of varying sizes and temperaments, including exotic animals.
• Emotional resilience when dealing with injured, sick, or grieving pets and their owners.

Responsibilities

• Greet clients and patients warmly in person and over the phone.
• Schedule, confirm, and manage appointments efficiently.
• Answer questions regarding clinic services, procedures, pricing, and policies.
• Process payments, invoices, and insurance documentation accurately.
• Maintain accurate client and patient records.
• Triage incoming calls, e-mails, and messages.
• Coordinate communication between veterinarians, technicians, and clients.
• Maintain clinic aesthetics by keeping a clean, organized, and welcoming space.
• Adhere to clinic policies, procedures, and confidentiality requirements.

Skills

Customer service

Veterinary terminology

Job description

Champions Forest Animal Clinic in Houston, part of National Veterinary Associates, is seeking a Customer Service Representative to be the first contact for clients and to support the medical team in a fast-paced veterinary clinic environment. This role will schedule appointments, manage client communications, process payments, and ensure a welcoming and organized experience for both clients and their pets.

You will greet clients, coordinate with veterinarians and technicians, maintain records,