Veterinary Client Experience Specialist

150324 Kingdom & Sequist; Town of Vermont (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Career development

Mentorship program

401(k) matching

Student loan assistance

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Sequist Animal Hospital is seeking a Client Service Representative to be the first and last contact for clients, managing appointments, answering calls, processing patient information, and ensuring seamless communication with the medical team. You will help streamline processes with our tech systems and promote pet care services.

You will greet clients, triage inquiries, and maintain accurate records while delivering a warm, empathetic experience and guiding patients and owners through visits

Qualifications

• High school diploma or equivalent work experience required.
• Excellent communication skills and a strong desire to provide compassionate, client‑focused service.
• Prior customer service experience, preferably in a veterinary or healthcare setting.
• Basic proficiency with technology, including scheduling software and online communication platforms.
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability, including forward booking.
• Use technology to send appointment reminders, confirmations, and follow‑up messages to keep clients informed and their pets' care on track.
• Make outbound calls to re‑engage lapsed clients and encourage them to schedule appointments.
• Greet clients warmly and ensure a positive experience throughout their visit.
• Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team.
• Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor.
• Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives.
• Update client and patient records in our practice management system with accuracy and efficiency.
• Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims.
• Maintain organized records of client communications and appointments to streamline operations.
• Provide clients with accurate post‑visit instructions, including medication schedules and follow‑up care.
• Help maintain a clean, organized reception area and assist with daily practice operations as needed.
• Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store.

Skills

Excellent communication

Customer service

Technology proficiency

Organizational skills

Education

High school diploma

Tools

Scheduling software

Job description

Sequist Animal Hospital is seeking a Client Service Representative to be the first and last contact for clients, managing appointments, answering calls, processing patient information, and ensuring seamless communication with the medical team. You will help streamline processes with our tech systems and promote pet care services.

You will greet clients, triage inquiries, and maintain accurate records while delivering a warm, empathetic experience and guiding patients and owners through visits