Client Service Specialist — Pet Care, Flexible Hours & Benefits

CityVet; Austin (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) match

Health & Vision insurance

Paid time off

Job summary

CityVet is seeking a Client Service Specialist to act as the primary contact for clients in our Austin clinics. You will ensure a warm first impression, manage check-ins, and support the team with grooming, clinic, and boarding appointments.

As the front-line liaison, you will prioritize patient education, navigate urgent needs, and help maintain a smooth daily workflow while delivering friendly, compassionate service to pets and their families.

Qualifications

• At least 18 years of age at the time of hire.

Responsibilities

• Manage appointment check-ins and booking new appointments, coordinating with the team on discharge information for grooming, clinic, walk-ins, technician appointments, boarding and retail.
• Prioritize scheduled appointments and client education, triage by vaccine/wellness/parasite/retail needs to maintain an efficient schedule.
• Greet and welcome clients entering the clinic, check patients in, communicate delays, care for clients during wait, and notify staff of arrivals.

Education

Age requirement

Job description

CityVet is seeking a Client Service Specialist to act as the primary contact for clients in our Austin clinics. You will ensure a warm first impression, manage check-ins, and support the team with grooming, clinic, and boarding appointments.

As the front-line liaison, you will prioritize patient education, navigate urgent needs, and help maintain a smooth daily workflow while delivering friendly, compassionate service to pets and their families.