Veterinary Client Services Specialist

134586 Heidt Veterinary Hospital; Kentucky; On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

401(k) matching

Student loan assistance

Health, dental, vision insurance

Job summary

AmeriVet is hiring a Client Service Representative to be the first and last point of contact for clients. You will manage appointments, answer calls, and ensure clear communication between clients and the medical team.

You’ll help streamline processes through our tech systems, support patient access to care, and create a welcoming environment for pets and their owners while delivering compassionate service.

Qualifications

• High school diploma or equivalent work experience.
• Excellent communication and compassionate, client-focused service.
• Prior customer service experience, preferably in veterinary/healthcare.
• Basic proficiency with technology, scheduling software and online platforms.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability.
• Use technology to send reminders, confirmations and follow-ups.
• Make outbound calls to re-engage lapsed clients and encourage appointments.
• Update client and patient records in the practice management system.
• Process billing transactions and insurance claims.

Skills

Communication

Customer service

Technology proficiency

Empathy

Multitasking

Education

High School Diploma

Tools

Scheduling software

Online communication platforms

Job description

AmeriVet is hiring a Client Service Representative to be the first and last point of contact for clients. You will manage appointments, answer calls, and ensure clear communication between clients and the medical team.

You’ll help streamline processes through our tech systems, support patient access to care, and create a welcoming environment for pets and their owners while delivering compassionate service.