Veterinary Client Services Specialist

VCA Animal Hospitals, Inc; Plainville (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to join our team. The CSR will greet visitors, answer phones, schedule appointments, and guide clients and their pets to exam rooms.

The role focuses on delivering exceptional service, presenting fees, handling payments, and advising clients on general pet care and products. The position emphasizes professionalism and a positive, welcoming atmosphere.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.

Job description

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to join our team. The CSR will greet visitors, answer phones, schedule appointments, and guide clients and their pets to exam rooms.

The role focuses on delivering exceptional service, presenting fees, handling payments, and advising clients on general pet care and products. The position emphasizes professionalism and a positive, welcoming atmosphere.