Veterinary Client Services Specialist

Pet Services of Washington, P.S.; Massachusetts; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Pet care discounts

Job summary

VCA Animal Hospitals seeks an experienced Client Service Representative to join our team. We emphasize pet health and exceptional client service, greeting visitors, scheduling, and guiding pets to exam rooms.

You will handle payments, explain fees, recommend products, educate clients on basic pet care, manage medical records, and help keep the hospital clean and welcoming. We offer competitive compensation and comprehensive benefits.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Job description

VCA Animal Hospitals seeks an experienced Client Service Representative to join our team. We emphasize pet health and exceptional client service, greeting visitors, scheduling, and guiding pets to exam rooms.

You will handle payments, explain fees, recommend products, educate clients on basic pet care, manage medical records, and help keep the hospital clean and welcoming. We offer competitive compensation and comprehensive benefits.