Client Experience Specialist – Pet Care

VCA Animal Hospitals, Inc; Walnut Creek (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation

401(k)

Pet discounts

Job summary

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to join our team full-time. The CSR will be the face of the practice, greeting visitors, answering calls, scheduling appointments, and guiding clients and their pets to exam rooms.

The role involves presenting and explaining fees, processing payments, and recommending products and services, including prescriptions. The CSR educates clients on general pet care and manages medical records while ensuring a clean and

Qualifications

• Client Service Representative role requiring personable and professional interaction with clients and pets.

Responsibilities

• Greeting visitors, answering telephones, guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including general animal husbandry and basic pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and keeping the facility neat and clean.

Job description

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to join our team full-time. The CSR will be the face of the practice, greeting visitors, answering calls, scheduling appointments, and guiding clients and their pets to exam rooms.

The role involves presenting and explaining fees, processing payments, and recommending products and services, including prescriptions. The CSR educates clients on general pet care and manages medical records while ensuring a clean and