Veterinary Client Experience Specialist

VCA Animal Hospitals, Inc; Ridgecrest (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid vacation/sick days

Employee pet discounts

Job summary

VCA Animal Hospitals, Inc. is seeking a Client Service Representative to be the welcoming face of the hospital, greet clients and pets, schedule appointments, present fees, and support clinical teams.

The CSR will manage front-desk operations, handle billing inquiries, maintain medical records, and help ensure a clean, safe, and compassionate environment that prioritizes pet health and client satisfaction. Experience in customer service and familiarity with veterinary terminology are preferred.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of experience in a client-facing role, preferably in veterinary, healthcare, or customer service.
• Experience with scheduling, payments, and customer inquiries is desirable.

Responsibilities

• Greet clients and pets, answer phones, direct to exam rooms.
• Schedule, confirm, and coordinate appointments; manage calendar; place reminders.
• Present and explain service and product fees; process payments and billing queries.
• Recommend products and services; educate clients on options and benefits.
• Manage medical records and ensure confidentiality and accuracy.
• Maintain a clean, safe, inviting hospital environment.

Skills

Customer Service

Front Desk

Communication

Multitasking

Education

High school diploma

Tools

AVImark

Cornerstone

Job description

VCA Animal Hospitals, Inc. is seeking a Client Service Representative to be the welcoming face of the hospital, greet clients and pets, schedule appointments, present fees, and support clinical teams.

The CSR will manage front-desk operations, handle billing inquiries, maintain medical records, and help ensure a clean, safe, and compassionate environment that prioritizes pet health and client satisfaction. Experience in customer service and familiarity with veterinary terminology are preferred.