Veterinary Client Services Specialist

VCA Animal Hospitals, Inc; Antioch (TN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to greet visitors, answer phones, schedule appointments, and guide clients and their pets to exam rooms. You will explain fees and process payments while delivering outstanding service.

This role involves managing medical records and maintaining a clean, organized facility. The position offers competitive pay and benefits, including medical/dental, vision, paid time off, and generous employee pet discounts.

Qualifications

• Greeting visitors and answering telephones to assist clients.
• Scheduling and confirming appointments for patients.
• Presenting and explaining fees, including processing payments.
• Educating clients on products and services, including non-medical pet care.

Responsibilities

• Manage medical records, charts, reports and correspondence.
• Maintain a clean and organized facility inside and outside.
• Assist with hospital maintenance and pet care guidance.
• Provide excellent customer service to ensure client satisfaction.
• Support team with scheduling, payments and product recommendations.

Skills

Customer service

Appointment scheduling

Client communication

Record management

Tools

CRM software

Job description

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to greet visitors, answer phones, schedule appointments, and guide clients and their pets to exam rooms. You will explain fees and process payments while delivering outstanding service.

This role involves managing medical records and maintaining a clean, organized facility. The position offers competitive pay and benefits, including medical/dental, vision, paid time off, and generous employee pet discounts.