Pet Care Client Experience Specialist

VCA Animal Hospitals, Inc; Upland (CA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

401(k)

Job summary

VCA Animal Hospitals, Inc is seeking an experienced Client Service Representative to join our team. The CSR will be the face of the practice, greeting visitors, answering phones, and guiding clients and their pets to exam rooms while delivering exceptional service.

The role involves scheduling, confirming appointments, handling payments, and educating clients on products and non-medical pet care. It also includes maintaining records and keeping the facility clean and orderly.

Responsibilities

• Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and prospective clients.
• Explain fees and process payments.
• Recommend and obtain products and services, including prescriptions.
• Educate clients on general animal husbandry and non-medical pet care.
• Manage medical records, charts, reports and correspondence.
• Maintain a clean and neat facility inside and outside.

Skills

Customer service

Communication

Appointment scheduling

Payments processing

Tools

CRM software

Job description

VCA Animal Hospitals, Inc is seeking an experienced Client Service Representative to join our team. The CSR will be the face of the practice, greeting visitors, answering phones, and guiding clients and their pets to exam rooms while delivering exceptional service.

The role involves scheduling, confirming appointments, handling payments, and educating clients on products and non-medical pet care. It also includes maintaining records and keeping the facility clean and orderly.