Veterinary Client Services Specialist

VCA Animal Hospitals, Inc; Oakford (PA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical and dental

Vision

Paid vacation and sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to join our team. You will greet clients, answer phones, and guide pets and their owners to exam rooms while delivering our commitment to exceptional service.

You will schedule appointments, discuss fees, process payments, and assist with product and prescription recommendations. You’ll educate clients on basic pet care and help manage medical records, while keeping the hospital clean and welcoming in a

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound follow-up calls and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Maintaining a neat and clean hospital environment inside and outside.

Job description

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to join our team. You will greet clients, answer phones, and guide pets and their owners to exam rooms while delivering our commitment to exceptional service.

You will schedule appointments, discuss fees, process payments, and assist with product and prescription recommendations. You’ll educate clients on basic pet care and help manage medical records, while keeping the hospital clean and welcoming in a