Veterinary Client Care Specialist

Animal Healthcare of Kansas, P.A.; United States; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals in the United States seeks a Client Service Representative to be the welcoming face at the front desk. You will greet clients and their pets, manage appointment scheduling, process payments, and provide product and service information while supporting clinical teams with medical records.

You will help maintain a clean, safe, and inviting hospital environment, work with scheduling software, and communicate compassionately to ensure exceptional client experience and pet health.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in a client-facing role preferred, ideally in veterinary or healthcare.
• Experience with appointment scheduling, payments, and handling inquiries is desirable.
• Familiarity with veterinary terminology and medical records is a plus.

Responsibilities

• Greet clients and their pets, answer calls, and direct to exam rooms with a compassionate approach.
• Schedule, confirm, and coordinate appointments; manage the calendar efficiently.
• Present and process fees, handle payments, and maintain accurate records.
• Recommend products and services; educate clients on options and benefits.
• Manage medical records and support front-desk administrative tasks.
• Maintain a clean, safe, and welcoming hospital environment.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

AVImark

Cornerstone

POS systems

Job description

VCA Animal Hospitals in the United States seeks a Client Service Representative to be the welcoming face at the front desk. You will greet clients and their pets, manage appointment scheduling, process payments, and provide product and service information while supporting clinical teams with medical records.

You will help maintain a clean, safe, and inviting hospital environment, work with scheduling software, and communicate compassionately to ensure exceptional client experience and pet health.