Pet Care Client Services Specialist

Pet Services of Washington, P.S.; Battle Ground (WA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. We deliver exceptional service to clients and their pets, greeting visitors, handling appointments, and assisting with products and services.

The role involves explaining fees, processing payments, and maintaining accurate records while ensuring the facility remains clean and welcoming for all clients and their pets. Equal opportunity employer statements apply.

Qualifications

• Experience in client service in a veterinary or medical environment is a plus.
• Ability to greet visitors and guide clients and their pets to exam rooms.
• Strong communication and interpersonal skills.

Responsibilities

• Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Make outbound follow-up calls and reach out to prospective clients.
• Explain fees and process payments.
• Recommend and explain products and services, including prescriptions.
• Educate clients on basic animal husbandry and non-medical pet care.
• Maintain medical records, charts, and correspondence.
• Keep the hospital clean and organized inside and outside.

Skills

Customer service

Communication

Phone etiquette

Scheduling

Job description

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. We deliver exceptional service to clients and their pets, greeting visitors, handling appointments, and assisting with products and services.

The role involves explaining fees, processing payments, and maintaining accurate records while ensuring the facility remains clean and welcoming for all clients and their pets. Equal opportunity employer statements apply.