Veterinary Client Services Specialist

Pet Services of Washington, P.S.; Plantation (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation

401(k)

Employee pet discounts

Job summary

VCA Central Park Animal Hospital seeks an experienced Client Service Representative to join our team. You will deliver exceptional client service for pets and their families in a fast-paced veterinary setting, handling scheduling, payments, and product recommendations.

The role requires excellent communication, organizational skills, and the ability to work both independently and within a team, with a strong commitment to patient care and client satisfaction.

Qualifications

• Experience in the animal care field.
• Excellent customer service, organizational and problem solving skills.
• Excellent communication skills both written and oral.
• Excellent attendance, punctuality and work record.
• Confidence working both independently and in a team situation.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and prospective clients.
• Explain and process fees and payments.
• Recommend, select and obtain products and services, including prescriptions.
• Educate clients on general animal husbandry and non-medical pet care.
• Manage medical records, charts and correspondence.
• Maintain hospital cleanliness and organization.

Skills

Customer service excellence

Organizational skills

Problem solving

Communication skills (oral & written)

Attendance & punctuality

Teamwork & independence

Animal care field experience

Job description

VCA Central Park Animal Hospital seeks an experienced Client Service Representative to join our team. You will deliver exceptional client service for pets and their families in a fast-paced veterinary setting, handling scheduling, payments, and product recommendations.

The role requires excellent communication, organizational skills, and the ability to work both independently and within a team, with a strong commitment to patient care and client satisfaction.