Client Experience Specialist

Pet Services of Washington, P.S.; Birmingham (AL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Medical

Dental

Vision

Paid vacation/sick days

401(k)

Generous employee pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to be the face of the practice. You will set the tone for the clinic by delivering exceptional service to clients and their pets, guiding them to exam rooms, and handling first-point interactions with empathy and professionalism.

You will manage scheduling, follow-ups, payments, and client education, while maintaining accurate records and supporting a clean, organized hospital environment.

Qualifications

• Previous customer service experience preferred.
• Excellent verbal and written communication.
• Ability to multitask and stay organized.

Responsibilities

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments with clients.
• Place outbound calls for follow-ups and to prospective clients.
• Explain fees and process payments to clients.
• Recommend and obtain products and services, including prescriptions.
• Educate clients on general animal care and non-medical pet care.
• Manage medical records, charts, reports, and correspondence.
• Maintain a clean, neat facility inside and outside the hospital.

Skills

Customer service

Communication

Multitasking

Job description

VCA Animal Hospitals is seeking an experienced Client Service Representative to be the face of the practice. You will set the tone for the clinic by delivering exceptional service to clients and their pets, guiding them to exam rooms, and handling first-point interactions with empathy and professionalism.

You will manage scheduling, follow-ups, payments, and client education, while maintaining accurate records and supporting a clean, organized hospital environment.