Veterinary Client Services Specialist

VCA Animal Hospitals, Inc; Corte Madera (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation

Pet discounts

Job summary

VCA Madera Pet Hospital in Corte Madera is seeking a full-time Client Service Representative. The role emphasizes delivering high-quality customer service in a busy veterinary setting with a supportive team.

Training is available for the right candidate who has strong people skills and a love for pets. Key duties include greeting clients, scheduling appointments, handling payments, and guiding clients on pet care products and services.

Qualifications

• High School Diploma or GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people, with awareness of others’ reactions.
• Proficiency in Microsoft Office.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Making follow-up calls and reaching out to prospective clients.
• Presenting and explaining fees and processing payments.
• Recommending products and services and educating clients on basic pet care.
• Answering questions about products and services.
• Managing electronic medical records, reports, and correspondence.

Skills

Excellent listening skills

Excellent communication skills

People skills

Multi-tasking

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

VCA Madera Pet Hospital in Corte Madera is seeking a full-time Client Service Representative. The role emphasizes delivering high-quality customer service in a busy veterinary setting with a supportive team.

Training is available for the right candidate who has strong people skills and a love for pets. Key duties include greeting clients, scheduling appointments, handling payments, and guiding clients on pet care products and services.