Veterinary Client Services Specialist

Pet Services of Washington, P.S.; Carpinteria (CA); Presencial; USD 25.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision

Paid vacation

401(k)

Pet care discounts

Descripción de la vacante

VCA Carpinteria Veterinary Hospital is seeking a Customer Service Representative in Carpinteria, CA. This team plays a crucial role as the face of the practice, delivering high-quality service and building trust with clients in a fast-paced environment.

esenciales functions include scheduling, product and service recommendations (including prescriptions), client education on pet care, fee explanations, and handling medical records. We value compassionate, team-oriented individuals.

Formación

• At least one year of proven past experience helping customers.
• Excellent listening and communication skills.
• Compassion for pets and people—as well as awareness and understanding of others' reactions.
• Proven decision-making skills to choose the most appropriate course of action.

Responsabilidades

• Multitask in a fast-paced environment.
• Scheduling and confirming appointments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Answering questions regarding our services.
• Managing medical records, charts, reports and correspondence.

Conocimientos

Customer service

Communication skills

Listening skills

Compassion for pets and people

Educación

High School Diploma/GED or equivalent

Descripción del empleo

VCA Carpinteria Veterinary Hospital is seeking a Customer Service Representative in Carpinteria, CA. This team plays a crucial role as the face of the practice, delivering high-quality service and building trust with clients in a fast-paced environment.

esenciales functions include scheduling, product and service recommendations (including prescriptions), client education on pet care, fee explanations, and handling medical records. We value compassionate, team-oriented individuals.