Pet Hospital Client Services Specialist

Vicar Operating, Inc. dba VCA; Madera (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation (F/T)

401(k)

Pet discounts

Job summary

VCA Madera Pet Hospital is hiring a full-time Client Service Representative in Corte Madera. We value great people skills, love for animals, and the ability to multi-task. Training is available for the right candidate with prior veterinary experience not required.

You will handle front-desk duties, scheduling, client education, payments, and basic records management while contributing to our high-quality veterinary care and exceptional customer service.

Qualifications

• High School Diploma or GED required or equivalent.
• Excellent listening and communication skills are essential.
• Compassion for pets and people; able to handle emotional situations.
• Proficiency in Microsoft Office and basic office tasks.
• Willing to train the right candidate.

Responsibilities

• Greet visitors and answer phones; guide clients and pets to exam rooms.
• Schedule and confirm appointments; manage follow-up calls.
• Explain fees and process payments; assist clients with product selections.
• Educate clients on pet care (heartworm prevention, housebreaking, flea & tick control).
• Maintain electronic medical records and correspondence.

Skills

Excellent listening and communication

Customer service

Compassion for pets and people

Microsoft Office

Problem-solving

Ability to lift up to 40 lbs

Education

High School Diploma/GED or equivalent

Tools

Microsoft Office

Job description

VCA Madera Pet Hospital is hiring a full-time Client Service Representative in Corte Madera. We value great people skills, love for animals, and the ability to multi-task. Training is available for the right candidate with prior veterinary experience not required.

You will handle front-desk duties, scheduling, client education, payments, and basic records management while contributing to our high-quality veterinary care and exceptional customer service.