FT Client Services Rep at VCA Madera Pet Hospital in Corte Madera

VCA Animal Hospitals, Inc; Corte Madera (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation

Pet discounts

Job summary

VCA Madera Pet Hospital in Corte Madera is seeking a full-time Client Service Representative. The role emphasizes delivering high-quality customer service in a busy veterinary setting with a supportive team.

Training is available for the right candidate who has strong people skills and a love for pets. Key duties include greeting clients, scheduling appointments, handling payments, and guiding clients on pet care products and services.

Qualifications

• High School Diploma or GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people, with awareness of others’ reactions.
• Proficiency in Microsoft Office.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Making follow-up calls and reaching out to prospective clients.
• Presenting and explaining fees and processing payments.
• Recommending products and services and educating clients on basic pet care.
• Answering questions about products and services.
• Managing electronic medical records, reports, and correspondence.

Skills

Excellent listening skills

Excellent communication skills

People skills

Multi-tasking

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

VCA Madera Pet Hospital in Corte Madera is hiring for the position of full time Client Service Representative. We are a high quality 9 DVM practice that has built its reputation on our exceptional doctors and customer service. We would prefer someone with experience, but are willing to train the right person. If you have great people skills, love pets, and are a great multi-tasker, this is the job for you!

ESSENTIAL FUNCTIONS

• Customer service functions, including: greeting visitors, answering phones, and showing clients and their pets to exam rooms
• Scheduling and confirming appointments
• Making follow-up calls and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending and helping clients select products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Answering questions about products and services,
• Managing electronic medical records, reports and correspondence

QUALIFICATIONS

• Prior experience in a veterinary hospital is not required. We are willing to train the right candidate.
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

BENEFITS

• We offer competitive compensation, $20.00-$28.00/hr DOE along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!
• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com