FT Client Services Rep at VCA Madera Pet Hospital in Corte Madera

MARS Veterinary; Madera (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation (F/T)

401(k)

Pet discounts

Job summary

VCA Madera Pet Hospital is hiring a full-time Client Service Representative in Corte Madera. We value great people skills, love for animals, and the ability to multi-task. Training is available for the right candidate with prior veterinary experience not required.

You will handle front-desk duties, scheduling, client education, payments, and basic records management while contributing to our high-quality veterinary care and exceptional customer service.

Qualifications

• High School Diploma or GED required or equivalent.
• Excellent listening and communication skills are essential.
• Compassion for pets and people; able to handle emotional situations.
• Proficiency in Microsoft Office and basic office tasks.
• Willing to train the right candidate.

Responsibilities

• Greet visitors and answer phones; guide clients and pets to exam rooms.
• Schedule and confirm appointments; manage follow-up calls.
• Explain fees and process payments; assist clients with product selections.
• Educate clients on pet care (heartworm prevention, housebreaking, flea & tick control).
• Maintain electronic medical records and correspondence.

Skills

Excellent listening and communication

Customer service

Compassion for pets and people

Microsoft Office

Problem-solving

Ability to lift up to 40 lbs

Education

High School Diploma/GED or equivalent

Tools

Microsoft Office

Job description

VCA Madera Pet Hospital in Corte Madera is hiring for the position of full time Client Service Representative. We are a high quality 9 DVM practice that has built its reputation on our exceptional doctors and customer service. We would prefer someone with experience, but are willing to train the right person. If you have great people skills, love pets, and are a great multi-tasker, this is the job for you!

ESSENTIAL FUNCTIONS:

• Customer service functions, including: greeting visitors, answering phones, and showing clients and their pets to exam rooms
• Scheduling and confirming appointments
• Making follow-up calls and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending and helping clients select products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Answering questions about products and services
• Managing electronic medical records, reports and correspondence

QUALIFICATIONS:

• Prior experience in a veterinary hospital is not required.
• We are willing to train the right candidate.
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people- as well as awareness and understanding of others’ reactions
• Proven decision-making skills
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

BENEFITS:

• We offer competitive compensation, $20.00-$28.00/hr DOE along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!
• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians - including 500 who are board-certified specialists - nearly 4,000 credentialed technicians and over 10,000 veterinary assistants - all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.