Veterinary Client Services & Scheduling Coordinator

A Caring Doctor (New Jersey), P.C.; Town of Russia (NY); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Dental insurance

Vision insurance

Life insurance

Disability insurance

HSA/FSA

Pet wellness plans

Job summary

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure a friendly, efficient experience. You will educate clients on preventive care, wellness plans, and hospital services while handling documentation and scheduling with accuracy.

The role requires strong communication, organizational skills, and a customer-focused mindset to promote ongoing visits and referrals.

Qualifications

• Fluent English communication with correct grammar and vocabulary.
• Strong client service skills with a focus on empathy and professionalism.
• Ability to multi-task and stay organized in a busy veterinary setting.

Responsibilities

• Greet clients and pets, facilitate hospital flow, and ensure a welcoming experience.
• Enter pet information and history accurately; manage invoices and scheduling.
• Promote services and wellness plans; provide education on pet health and OWPs.

Skills

Client service skills

Communication skills

Time management

Organization

Problem solving

Job description

Banfield Pet Hospital seeks a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure a friendly, efficient experience. You will educate clients on preventive care, wellness plans, and hospital services while handling documentation and scheduling with accuracy.

The role requires strong communication, organizational skills, and a customer-focused mindset to promote ongoing visits and referrals.