Veterinary Client Experience Coordinator

Banfield Pet Hospital; Little Elm (TX); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, educate owners on wellness plans, and support a friendly, efficient hospital environment. You will manage documentation, scheduling, and invoicing while promoting preventive care and pet health services.

The role emphasizes delivering exceptional customer service, teamwork, and accurate administrative support to help pets receive timely care and owners feel valued.

Qualifications

• Experience delivering friendly, high-quality client service in a healthcare or hospitality setting.
• Ability to promote services and educate clients about wellness plans and hospital offerings.
• Strong communication and interpersonal skills with clients and team members.

Responsibilities

• Promote hospital services and route clients and pets to maximize productivity.
• Educate clients about Optimum Wellness Plans and preventive care.
• Complete required documentation and enter pet information into the computer system.
• Dispense prescriptions per veterinarian instructions and schedule appointments.
• Maintain accurate balances and follow opening/closing procedures.
• Provide timely administrative support as needed.

Skills

Customer service

Communication

Sales

Team collaboration

Tools

EMR system

Billing software

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, educate owners on wellness plans, and support a friendly, efficient hospital environment. You will manage documentation, scheduling, and invoicing while promoting preventive care and pet health services.

The role emphasizes delivering exceptional customer service, teamwork, and accurate administrative support to help pets receive timely care and owners feel valued.