Veterinary Client Experience Coordinator

Banfield Pet Hospital; Village of Valley Stream (NY); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Plan

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, promote wellness plans, and ensure a welcoming environment. You will support the veterinary team by coordinating appointments, educating clients, and handling documentation and payments.

The role emphasizes high-quality customer service, clear communication, and efficient multitasking in a fast-paced hospital setting.

Qualifications

• Must have strong customer service experience.
• Ability to promote hospital services and gérer client flow.

Responsibilities

• Drive patient flow to maximize productivity of the veterinary team.
• Provide exceptional service and educate clients about pet health.
• Assist clients with documentation, pet records, and invoicing.

Skills

Customer focus

Communication skills

Client service

Time management

Multitasking

Education

High School Diploma

Tools

Microsoft Word

Excel

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, promote wellness plans, and ensure a welcoming environment. You will support the veterinary team by coordinating appointments, educating clients, and handling documentation and payments.

The role emphasizes high-quality customer service, clear communication, and efficient multitasking in a fast-paced hospital setting.