Veterinary Client Experience Coordinator

Banfield Pet Hospital; Brentwood (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximize productivity, and maintain welcoming service. You will educate clients about wellness plans, schedule appointments, and assist with invoices while ensuring a happy patient experience.

The role focuses on professional client interaction, accurate documentation, and coordination with the veterinary team to support preventive care and retail services.

Responsibilities

• Guide the flow of clients and pets to ensure efficient hospital operation.
• Provide professional, friendly service and educate clients about pet health.
• Promote wellness plans and hospital services to clients.
• Assist with invoicing, scheduling appointments, and basic documentation.

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximize productivity, and maintain welcoming service. You will educate clients about wellness plans, schedule appointments, and assist with invoices while ensuring a happy patient experience.

The role focuses on professional client interaction, accurate documentation, and coordination with the veterinary team to support preventive care and retail services.