Veterinary Client Experience Coordinator

A Caring Doctor (Minnesota), P.A.; United States; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plans

Student Debt Relief

Paid Time Off

Mental Health Resources

Life Insurance

Disability Benefits

FSAs/HSAs

Parental Leave

Continuing Education

Wellness Plans for Pets

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and foster a welcoming, efficient hospital environment. You will promote services, educate clients about wellness plans, and ensure accurate client records and smooth check-ins.

You will multi-task in a fast-paced setting, deliver exceptional service, handle invoices and scheduling, and help grow client loyalty through friendly communication and proactive care.

Qualifications

• Fluent English; strong written and verbal communication.
• Ability to multi-task in a busy hospital setting.
• Excellent organizational skills and attention to detail.
• Basic math and cash handling skills.

Responsibilities

• Live and exemplify the Five Principles of Mars within self and team.
• Promote hospital services and route clients to maximize productivity.
• Maximize the number of pets seen and ensure wellness plan clients are served.
• Provide professional, efficient service; welcome clients and educate about pet health.
• Assist clients with documentation, entry of pet information and history; ensure proper IDs.
• Disably dispense prescriptions and sell retail products; schedule future appointments.
• Manage finances with accurate balances and proper opening/closing procedures.
• Conduct administrative functions as necessary.
• Other duties as assigned.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and foster a welcoming, efficient hospital environment. You will promote services, educate clients about wellness plans, and ensure accurate client records and smooth check-ins.

You will multi-task in a fast-paced setting, deliver exceptional service, handle invoices and scheduling, and help grow client loyalty through friendly communication and proactive care.