Veterinary Client Experience Coordinator

Medical Management International, Inc.; Timonium (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Banfield Pet Hospitals is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team and ensure excellent service. You will welcome clients, schedule appointments, educate on preventive care, and assist with documentation and invoicing.

The role requires strong communication, organizational skills, and the ability to manage multiple tasks in a busy hospital environment. Weekend and evening hours may be required to meet patient needs.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Priority Setting

Time Management

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospitals is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team and ensure excellent service. You will welcome clients, schedule appointments, educate on preventive care, and assist with documentation and invoicing.

The role requires strong communication, organizational skills, and the ability to manage multiple tasks in a busy hospital environment. Weekend and evening hours may be required to meet patient needs.