Veterinary Client Services Representative I - Sr

Oklahoma-State-University; Stillwater (OK); On-site; USD 21,000 - 34,000; Full time

Job summary

Oklahoma State University is seeking a Vet Client Services Representative at OSU-Stillwater to greet clients, admit and dismiss patients, and collect payments for services. You will review charges, discuss payment policies, and collect deposits when estimates are exceeded.

You will schedule appointments, answer phones, and relay messages to faculty and clinicians. Cross-training covers reception duties in both small animal and large animal clinics, business office, and medical records; all other

Qualifications

• High School/GED required; Vet Client Svc Rep I–Sr roles defined by experience in veterinary/medical offices.
• Experience levels depend on role: I (1y), II (3y), III (5y with billing/cash handling), Sr (8y with NAVTA CVR).
• Billing/cash handling experience prioritized for higher levels.

Responsibilities

• Greet clients and admit/dismiss patients; collect payments for services.
• Review charges and fee estimates; discuss payment policy with clients; collect deposits when needed.
• Schedule appointments; answer phones; relay messages to faculty/clinicians.
• Cross-train for reception duties in both small animal and large animal clinics, business office, and medical records.
• All other duties as assigned to support client service operations.

Skills

Interpersonal communication

Billing/cash handling

Multi-line phone skills

Medical office experience

Education

High School/GED

Tools

MS Office

Job description

Campus

OSU-Stillwater

Contact Name & Email

Nancy Allen, [e-mail]

Work Schedule

Shifts to include evenings and weekend days

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$15.00 - $25.00

Hourly

Priority Application Date

While applications will be accepted until a successful candidate has been hired, interested parties are encouraged to submit their materials as soon as possible to ensure full consideration.

Special Instructions to Applicants

For full consideration, please include a resume, cover letter and contact information for three professional references.

About this Position

Responsible for greeting clients, admitting/dismissing patients and collecting payment for services. Responsible for reviewing all charges and fee estimates, discussing payment policy with clients and collecting additional deposits when charges exceed original fee estimates. Schedules appointments, answers phones, and communicates necessary messages to faculty/clinicians. Cross-trained for reception duties in both small animal and large animal reception, business office, and medical records. All other duties as assigned.

Required Qualifications

• High School/GED (degree must be conferred on or before agreed upon start date)
  • Vet Client Svc Rep I - High School diploma/GED and one year of veterinary or medical office experience.
  • Vet Client Svc Rep II - High School diploma/GED, three years of veterinary or medical office experience, and one year of experience in billing/cash handling.
  • Vet Client Svc Rep III - High School diploma/GED, five years of veterinary or medical office experience, two years' experience in billing/cash handling, and completion of at least two on-campus or on line customer service focused training courses.
  • Vet Client Svc Rep Sr - High School diploma/GED, eight years of veterinary or medical office experience, four years' experience in billing/cash handling, completion of at least two on-campus or online customer service focused training courses, and certified Veterinary Receptionist (CVR) from the National Association of Veterinary Technicians in America (NAVTA).
    
    Post-secondary education may substitute for years of required experience.
• Skills, Proficiencies, and/or Knowledge:

  Must have excellent interpersonal and communication skills as well as organization skills, ability to handle/reconcile payments received for services and multi-line phone skills. Must have MS Office experience. Background experience with veterinary medicine necessary.

Preferred Qualifications

• High School/GED
• Eight years of clerical/customer service experience and completion of Ambassador Program and Leadership Development Program.