Veterinary Client Services Representative I - Sr AS6484

Oklahoma State University; Stillwater (OK); On-site; USD 20,664 - 34,440; Part time

Job summary

Oklahoma State University in Stillwater, OK seeks a Vet Client Services Representative to greet clients, admit/dismiss patients, and collect payments. The role includes reviewing charges, discussing policies, and handling deposits when estimates are exceeded.

Responsibilities span scheduling, phone duties, and communication with faculty and clinicians. Cross-training across small animal and large animal reception, business office, and medical records is provided; ongoing duties will be assigned

Qualifications

• High School diploma or GED required.
• For Vet Client Svc Rep I–Sr, years of veterinary/medical office experience and billing/cash handling experience as specified.

Responsibilities

• Greet clients and admit/dismiss patients.
• Collect payments and review charges with clients.
• Schedule appointments, answer phones, and relay messages to faculty/clinicians.
• Cross‑trained for reception duties in small and large animal care, business office, and medical records.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication skills

Organization skills

MS Office experience

Education

High School/GED

Tools

MS Office

Job description

• Campus
• OSU-Stillwater
• Contact Name & Email
• Nancy Allen, [e-mail]
• Work Schedule
• Shifts to include evenings and weekend days
• Appointment Length
• Regular Continuous/Until Further Notice
• Hiring Range
• $15.00 - $25.00
• Hourly
• Priority Application Date
• While applications will be accepted until a successful candidate has been hired, interested parties are encouraged to submit their materials as soon as possible to ensure full consideration.

About This Position

Responsible for greeting clients, admitting/dismissing patients and collecting payment for services. Responsible for reviewing all charges and fee estimates, discussing payment policy with clients and collecting additional deposits when charges exceed original fee estimates. Schedules appointments, answers phones, and communicates necessary messages to faculty/clinicians. Cross‑trained for reception duties in both small animal and large animal reception, business office, and medical records. All other duties as assigned.

Required Qualifications

Post-secondary education may substitute for years of required experience.

• High School/GED (degree must be conferred on or before agreed upon start date)
  • Vet Client Svc Rep I - High School diploma/GED and one year of veterinary or medical office experience.
  • Vet Client Svc Rep II - High School diploma/GED, three years of veterinary or medical office experience, and one year of experience in billing/cash handling.
  • Vet Client Svc Rep III - High School diploma/GED, five years of veterinary or medical office experience, two years' experience in billing/cash handling, and completion of at least two on-campus or on line customer service focused training courses.
  • Vet Client Svc Rep Sr - High School diploma/GED, eight years of veterinary or medical office experience, four years' experience in billing/cash handling, completion of at least two on-campus or online customer service focused training courses, and certified Veterinary Receptionist (CVR) from the National Association of Veterinary Technicians in America (NAVTA).

• Skills, Proficiencies, and/or Knowledge: Must have excellent interpersonal and communication skills as well as organization skills, ability to handle/reconcile payments received for services and multi-line phone skills. Must have MS Office experience. Background experience with veterinary medicine necessary.

Preferred Qualifications

• High School/GED
• Eight years of clerical/customer service experience and completion of Ambassador Program and Leadership Development Program.