Veterinary Client Services Representative I - Sr AS6395

Oklahoma State University; Stillwater (OK); On-site; USD 21,000 - 34,000; Full time

Job summary

Oklahoma State University in Stillwater is seeking a Vet Client Service Representative to support front-desk operations in a busy clinic. You will greet clients, admit and dismiss patients, and handle payments, deposits, and scheduling, while communicating messages to faculty and clinicians.

The role requires strong interpersonal and financial-cash handling skills, with varied levels of experience across I–Sr positions.

Qualifications

• High School/GED required; start date must be conferred by start date.
• Vet Client Svc Rep I requires 1 year of veterinary/medical office experience.
• Vet Client Svc Rep II requires 3 years of veterinary or medical office experience and 1 year of billing/cash handling.
• Vet Client Svc Rep III requires 5 years in veterinary/medical office, 2 years in billing/cash handling, and completion of at least two customer service training courses.
• Vet Client Svc Rep Sr requires 8 years in veterinary/medical office, 4 years in billing/cash handling, two training courses, and NAVTA CVR certification.

Responsibilities

• Greet clinic clients and admit/dismiss patients.
• Collect payments for services and handle deposits.
• Schedule appointments and answer phones.
• Communicate necessary messages to faculty/clinicians.

Skills

Interpersonal skills

Communication skills

Organization skills

Education

High School/GED

Job description

Campus

OSU-Stillwater

Contact Name & Email

Nancy Allen, [e-mail]

Work Schedule

Monday through Friday, 8:00am-5:00pm

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$15.00 - $25.00

Hourly

About This Position

Primarily responsible for reviewing all charges and fee estimates, discussing payment policy with clients and collecting additional deposits when charges exceed original fee estimate. Responsible for greeting clinic clients, admitting/dismissing patients and collecting payment for services. Schedules appointments, answers phones, and communicates necessary messages to faculty/clinicians.

Required Qualifications

• High School/GED (degree must be conferred on or before agreed upon start date)
• Vet Client Svc Rep I - High School diploma/GED and one year of veterinary or medical office experience.
• Vet Client Svc Rep II - High School diploma/GED, three years of veterinary or medical office experience, and one year of experience in billing/cash handling.
• Vet Client Svc Rep III - High School diploma/GED, five years of veterinary or medical office experience, two years' experience in billing/cash handling, and completion of at least two on-campus or on line customer service focused training courses.
• Vet Client Svc Rep Sr - High School diploma/GED, eight years of veterinary or medical office experience, four years' experience in billing/cash handling, completion of at least two on-campus or online customer service focused training courses, and certified Veterinary Receptionist (CVR) from the National Association of Veterinary Technicians in America (NAVTA).

Preferred Qualifications

Post-secondary education may substitute for years of required experience.

• High School/GED
• Eight years’ experience in a medical or veterinary client service role. Four years’ experience in billing/cash handling. Completion of at least two on-campus or online customer service focused training courses. Certified Veterinary Receptionist (CVR) from the National Association of Veterinary Technicians in America (NAVTA).

Skills, Proficiencies, And/or Knowledge

Must have excellent interpersonal and communication skills as well as organization skills, ability to handle/reconcile payments received for services and multi-line phone