Veterinary Client Services Rep AS6995

Oklahoma State University; Stillwater (OK); On-site; USD 20,664 - 34,440; Full time

Job summary

Oklahoma State University in Stillwater is seeking a clerical receptionist to greet clinic clients, admit and dismiss patients, and collect payments for services. The role schedules appointments, answers phones, and communicates messages to faculty and clinicians, with a strong emphasis on accurate payments and customer service.

The position requires a High School Diploma or GED, plus 1 year of clerical or customer service experience.

Qualifications

• High School/GED required; degree conferred on or before start date.
• 1 year of clerical/customer service experience required; post-secondary education may substitute for years of experience.

Responsibilities

• Greet clinic clients and handle admissions/dismissals; collect payments.
• Schedule appointments and answer phones; relay messages to faculty/clinicians.

Skills

Interpersonal communication

Organizational skills

MS Office

Education

High School Diploma or GED

Job description

Campus: OSU-Stillwater

Contact Name & Email: Nancy Allen, [e-mail]

Work Schedule: Monday through Friday, 8:00am-5:00pm

Appointment Length: Regular Continuous/Until Further Notice

Hiring Range: $15.00 - $25.00 hourly

Priority Application Date: While applications will be accepted until a successful candidate has been hired, interested parties are encouraged to submit their materials as soon as possible to ensure full consideration.

Special Instructions to Applicants: For full consideration, please include a resume, cover letter and contact information for three professional references.

About This Position

Primarily responsible for reviewing all charges and fee estimates, discussing payment policy with clients and collecting additional deposits when charges exceed the original fee estimate. Responsible for greeting clinic clients, admitting/dismissing patients and collecting payment for services. Schedules appointments, answers phones, and communicates necessary messages to faculty/clinicians.

Required Qualifications

• High School/GED (degree must be conferred on or before agreed upon start date)
• High school/GED and 1 year of clerical/customer service experience. Post‑secondary education may substitute for years of required experience.

Skills, Proficiencies, And/Or Knowledge

Must have excellent interpersonal and communication skills as well as organization skills, ability to handle/reconcile payments received for services and multi‑line phone skills. Must have MS Office experience.

Preferred Qualifications

• High School/GED
• Eight years’ experience in a medical or veterinary client service role. Four years’ experience in billing/cash handling. Completion of at least two on‑campus or online customer service focused training courses. Certified Veterinary Receptionist (CVR) from the National Association of Veterinary Technicians in America (NAVTA).