Veterinary Client Services Rep

Oklahoma-State-University; Stillwater (OK); On-site; USD 21,000 - 34,000; Full time

Job summary

OSU-Stillwater is seeking a Campus Receptionist to greet clinic clients, admit/dismiss patients, and collect payments for services. You will schedule appointments, answer multi-line phones, and communicate messages to faculty and clinicians in a busy campus clinic environment.

Requires High School/GED and clerical/customer service experience; strong interpersonal skills and MS Office proficiency are essential for success. Regular hours Mon–Fri, on campus with competitive hourly pay.

Qualifications

• High School/GED (degree must be conferred on or before start date).
• 1 year clerical/customer service experience; post-secondary education may substitute for years of required experience.
• Must have excellent interpersonal and communication skills and MS Office experience.

Responsibilities

• Greet clinic clients and assist with check-in and check-out.
• Admit/dismiss patients and collect payments for services.
• Schedule appointments and answer phones; relay messages to faculty/clinicians.
• Explain payment policies and ensure deposits when charges exceed estimates.
• Maintain accurate records and assist with basic administrative duties.

Education

High School/GED

Tools

MS Office

Job description

Campus

OSU-Stillwater

Contact Name & Email

Nancy Allen, [e-mail]

Work Schedule

Monday through Friday, 8:00am-5:00pm

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$15.00 - $25.00

Hourly

Priority Application Date

While applications will be accepted until a successful candidate has been hired, interested parties are encouraged to submit their materials as soon as possible to ensure full consideration.

Special Instructions to Applicants

For full consideration, please include a resume, cover letter and contact information for three professional references.

About this Position

Primarily responsible for reviewing all charges and fee estimates, discussing
payment policy with clients and collecting additional deposits when charges exceed
original fee estimate. Responsible for greeting clinic clients, admitting/dismissing
patients and collecting payment for services. Schedules appointments, answers
phones, and communicates necessary messages to faculty/clinicians.

Required Qualifications

• High School/GED (degree must be conferred on or before agreed upon start date)
• High school/GED and 1 year of clerical/customer service experience. Post-secondary education may substitute for years of required experience.

Skills, Proficiencies, and/or Knowledge:

Must have excellent interpersonal and communication skills as well as organization
skills, ability to handle/reconcile payments received for services and multi-line phone
skills. Must have MS Office experience.

Preferred Qualifications

• High School/GED
• Eight years’ experience in a medical or veterinary client service role. Four years’
  experience in billing/cash handling. Completion of at least two on-campus or online
  customer service focused training courses. Certified Veterinary Receptionist (CVR)
  from the National Association of Veterinary Technicians in America (NAVTA).