Veterinary Client Services Lead

Banfield Pet Hospital; Woburn (MA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Student debt relief

Paid time off

Disability insurance

Flexible spending accounts

Job summary

Banfield Pet Hospital in Woburn, MA is seeking a Client Service Coordinator to drive client and pet flow, ensure smooth communication, and support a welcoming, efficient hospital environment.

The role emphasizes assisting clients with documentation, explaining preventive care, and guiding visits to maximize wellness plan participation and timely service. Strong English communication and customer service are essential for success.

Qualifications

• Fluent English communication, written and verbal.
• Strong customer service and client communication.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Drive the flow of clients and pets through the hospital to support a productive team.
• Promote hospital services and route clients for optimal care and efficiency.
• Educate clients about Optimum Wellness Plans and preventive care.

Skills

Multi-tasking

Communication

Organization

Problem solving

Client service

Instruction following

Math skills

Job description

Banfield Pet Hospital in Woburn, MA is seeking a Client Service Coordinator to drive client and pet flow, ensure smooth communication, and support a welcoming, efficient hospital environment.

The role emphasizes assisting clients with documentation, explaining preventive care, and guiding visits to maximize wellness plan participation and timely service. Strong English communication and customer service are essential for success.