Veterinary Client Experience Lead

Banfield Pet Hospital; Brentwood (TN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Retirement plans (401(k) and Roth)

Student debt relief

Paid time off & holidays

Mental health resources

Life insurance

Disability coverage

FSAs & HSAs

Paid parental leave

Education allowance

Back-up care & family support

Fertility support

Wellness resources

Legal plan

Identity protection

Commuter benefits

Three free wellness plans for pets

Exclusive discounts

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, ensuring a welcoming and efficient environment while promoting wellness plans and services. You will support the veterinary team to maximize productivity and deliver exceptional client experiences.

The role emphasizes strong communication, organizational skills, and the ability to educate clients on pet health, preventive care, and scheduling.

Qualifications

• Leadership and customer-focused mindset required.
• Strong communication and interpersonal skills expected.
• Ability to prioritize tasks and manage time effectively.

Responsibilities

• Drive client and pet flow through the hospital.
• Promote services and maximize productivity of the veterinary team.
• Provide exceptional service, educate clients about pet health and wellness plans.
• Assist clients with documentation, pet records, and invoices.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, ensuring a welcoming and efficient environment while promoting wellness plans and services. You will support the veterinary team to maximize productivity and deliver exceptional client experiences.

The role emphasizes strong communication, organizational skills, and the ability to educate clients on pet health, preventive care, and scheduling.