Veterinary Client Experience Lead

A Caring Doctor (Minnesota), P.A.; Lexington (KY); On-site; USD 2,066,400 - 2,438,352; Full time

Benefits offered by this job

Medical Insurance

401(k) and Roth

Student Debt Relief (DVM)

Job summary

Banfield Pet Hospital in the United States is seeking a Client Service Coordinator to drive client and pet flow, maximize hospital productivity, and ensure clear communication with clients and associates. You will welcome clients and pets and educate them about preventive care and wellness plans.

The role emphasizes outstanding service, proactive scheduling, documentation, and front-desk duties, with a focus on client satisfaction and referrals.

Qualifications

• Leadership and customer focused competencies.
• Strong communication and client service skills.
• Ability to multi-task in a fast-paced veterinary setting.
• Knowledge of preventative care concepts and wellness plans.

Responsibilities

• Drive flow of clients and pets through the hospital to maximize productivity.
• Provide exceptional service, greet clients, and educate about health needs.
• Assist with appointments, documentation, and retail product sales.
• Maintain accurate balances and perform opening/closing procedures.
• Support administrative functions as needed.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital in the United States is seeking a Client Service Coordinator to drive client and pet flow, maximize hospital productivity, and ensure clear communication with clients and associates. You will welcome clients and pets and educate them about preventive care and wellness plans.

The role emphasizes outstanding service, proactive scheduling, documentation, and front-desk duties, with a focus on client satisfaction and referrals.