Veterinary Client Services Lead

Marsveterinary; Glendale (AZ); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Life Insurance

Disability Insurance

Employee Discounts

Wellbeing Resources

Parental Leave

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to promote services, educate clients on optimum wellness plans, and efficiently route clients and pets to support a productive veterinary team. The role involves administrative tasks, client communication, and accurate documentation throughout visits.

Ideal candidates excel in customer-focused service, multi-tasking, and possess strong English communication skills, ensuring a high standard of pet care and client satisfaction.

Qualifications

• Leadership and customer-focus skills demonstrated in a high-volume client-facing environment.
• Strong communication and writing skills with fluent English.
• Ability to multi-task and manage time effectively while delivering quality client service.

Responsibilities

• Promote hospital services and guide clients to maximize productivity of the veterinary team.
• Educate clients about wellness plans, preventative care and hospital services.
• Process documentation, pet information, invoices and scheduling; dispense prescriptions as directed.

Skills

Leadership

Customer Focus

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to promote services, educate clients on optimum wellness plans, and efficiently route clients and pets to support a productive veterinary team. The role involves administrative tasks, client communication, and accurate documentation throughout visits.

Ideal candidates excel in customer-focused service, multi-tasking, and possess strong English communication skills, ensuring a high standard of pet care and client satisfaction.