Veterinary Client Care & Coordination Lead

Banfield Pet Hospital; Rochester (MI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Student debt relief

Paid time off

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to ensure smooth flow of clients and pets and to maximize the veterinary team’s productivity. You will communicate effectively with clients and associates, help educate them about wellness plans, and coordinate care in a welcoming environment.

The role emphasizes greeting clients, scheduling appointments, processing transactions, and supporting the team to deliver exceptional service in a busy hospital setting.

Qualifications

• Leadership, customer focus and integrity
• Excellent communication and client service skills
• Time management and prioritization

Responsibilities

• Promote hospital services and route clients and pets to maximize productivity.
• Educate clients about Optimum Wellness Plans and preventive care.
• Assist incoming clients with documentation, pet data, and invoicing.
• Support opening/closing procedures and maintain accurate balances.

Skills

Fluent English

Communication Skills

Client Service Skills

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to ensure smooth flow of clients and pets and to maximize the veterinary team’s productivity. You will communicate effectively with clients and associates, help educate them about wellness plans, and coordinate care in a welcoming environment.

The role emphasizes greeting clients, scheduling appointments, processing transactions, and supporting the team to deliver exceptional service in a busy hospital setting.